Many Hajj agents exploit the pilgrims as most of them don’t even know about their rights. The Ministry of Hajj and Umrah has issued a set of rules to protect the rights of pilgrims.
A document uploaded on the ministry’s website says that it protects the rights of pilgrims through follow-up and supervising committees and communication centers established to receive complaints and observations.
Right to Accomodation,Food and Transportation
The ministry said that it ensures the rights of foreign pilgrims by monitoring contractual commitments and services such as accommodation, food and transportation.
Right to Complain
It said that it refers pilgrims’ complaints to a special committee which decides punishment against violators.A Hajj services company which provides substandard services will either be fined, suspended from work for a season or more and/or have its license revoked, the ministry said.
Safety and Comfort
Umrah pilgrims are entitled to safety and comfort while carrying out their rituals, transportation, luggage delivery and shipping, confirmation of flight bookings, alternative air tickets in case original ones are lost.
The rights of Hajj pilgrims include safety and comfort, full implementation of contractual obligation by service-providing companies, financial guarantees against companies to ensure that they honor their contracts, representation in courts in case companies object to financial compensation.
The rights of domestic pilgrims:
The rights of foreign pilgrims:
Source : Al Arabia
Read more Hajj Related Articles
The sayings of Umar ibn al Khattab on Seeking Knowledge Umar ibn al-Khattab (radi allahu anhu), the second Caliph of…
The Unique intercession of prophet Muhammad (Sallallahu Alaihe Wasallam) on day of judgement The Unique Status of Rasulullah (Sallallahu Alaihe…
10 Lessons I Learned from the Book The Role of the Woman in Rectifying the Society by Sheikh Uthaymeen As…
Sky Musalla; Guinness World Record for Highest Prayer Room Within a Skybridge. The Sky Mussallah at Address Jabal Omar Makkah…
Letter of Imam Malik to Imam al Layth ibn Sa'd -an amazing historical insight into the Islamic etiquette of disagreement. Of…
How to do Tadabbur of Quran,Spiritual and intellectual? I was reading a wonderful book, "Bridges translation of the Ten Qirat…
View Comments
Excellent effort and I really appreciate it. Muslims, specially from Pakistan are not fully aware of their rights and hence they face a lot of troubles during their Hajj and Umrah journeys. May Allah Almighty accept your kind efforts to help spread awareness and knowledge about Islam. Ameen.